FAQ (Frequently Asked Questions)

DELIVERY

How much does shipping cost?

Do you ship internationally?

Will my parcel be charged additional custom and import charges?

Can I track the status of my order?

What happens if nobody's in when my order is delivered?

How long does delivery take?

Why was I charged $X AND $XX APPEARS IN MY BANK OR ON MY INVOICE?

I've placed an order with multiple items recently, can I combine them into one package?

ORDER

Where is my order?

Can I cancel my order?

Can I amend my order once it has been placed?

Where is my order confirmation?

What should I do if my order is missing?

What do I do if I've received the wrong item?

I've brought a gift card, can I cancel or return it?

RETURNS AND REFUNDS

How do I return an item?

I forgot to include my returns note in my return, what can I do?

What do I do if my item is faulty?

I purchased a product and now it's in the sale, can I get a refund?

PRODUCTS AND STOCK

Can you tell me more information about your products?

Why can't I find an item that I've seen advertised?

How can I find out if you'll be getting in more stock of a product I want?